Refund Policy

At Cala Studios, we want all of our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, please let us know. We offer a refund policy for all products sold on our Shopify store, subject to the following conditions:

1. Eligibility: Our refund policy only applies to items purchased on Cala Studios’ Shopify store. If you purchased a product through a different platform, please refer to that platform’s refund policy.

2. Timeframe: To be eligible for a refund, you must request the refund within 30 days of receiving the product.

3. Condition: The product must be in its original condition, unopened, and in its original packaging.

4. Shipping Fees: Shipping fees are non-refundable.

5. Custom Orders: Custom orders are not eligible for a refund. If you have any questions about our custom order policy, please contact us prior to placing your order.

6. Refund Process: To request a refund, please email us at [insert email address] with your name, order number, and reason for the refund request. Once we receive your request, we will review it and provide you with further instructions on how to proceed.

7. Damaged Products: If you receive a damaged product, please contact us immediately. We will provide a replacement or issue a refund, as per your request.

We reserve the right to modify this refund policy at any time without prior notice. If you have any questions about our refund policy, please contact us at calastudios.shop@gmail.com